Complex Reservations Coordinator - Signia by Hilton and Waldorf Astoria Orlando

Hilton; Orlando (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

A leading hospitality company is seeking a Complex Reservations Coordinator to join their dynamic team. The role involves managing group reservations, ensuring high-quality guest experiences, and requires strong communication and multitasking skills. This position offers competitive pay and comprehensive benefits.

Benefits

Medical insurance coverage

Paid Time Off (PTO)

Go Hilton travel program

Debt-Free Education

401K plan and company match

Employee stock purchase at 15% discount

Career growth and development opportunities

Qualifications

• Previous hospitality experience in reservations or front desk preferred.
• Excellent communication and multitasking skills required.

Responsibilities

• Focus on group reservations and manage room blocks.
• Answer reservation calls and emails professionally.

Skills

Communication

Multitasking

Detail-oriented

Tools

Microsoft Office

OnQ

R&I

Job description

Signia by Hilton Orlando (https://hiltonbonnetcreek.com/), and the adjacent Waldorf Astoria Orlando, two official Walt Disney World Hotels, are searching for a Complex Reservations Coordinator to join their dynamic Reservations team. Between the two properties, there are over 1,500 rooms, 12 restaurants and lounges, and over 350,000 sq. feet of meeting and event space.

Ideal candidates would have previous hospitality experience in reservations, front desk, or group housing, be detail-oriented, and possess excellent communication and multitasking skills. Experience with Microsoft Office, OnQ, and R&I is highly preferred. This role offers a great opportunity for those looking to elevate their hospitality career within a large complex operation.

Shift Pattern:

Monday-Friday, 8:30 am - 5 pm; weekends as needed

Pay Rate:

$20.23 per hour plus upsell incentive program

The Benefits:

• Access to pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources including Employee Assistance Program
• Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education through partnership with Guild Education, including college degrees and certifications
• 401K plan and company match
• Hilton Shares: employee stock purchase at 15% discount
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and collective bargaining agreements.*

What will I be doing?

• Focus 90% on group reservations and 10% on leisure wholesale third parties
• Create and manage group room blocks, build SRPs in ONQ and R&I
• Monitor group blocks, ensure cut-off dates are met, and process rooming lists using Passkey
• Answer reservation calls and emails professionally and promptly, providing accurate information
• Coordinate with hotel departments as needed
• Confirm individual reservations via telephone and email, handle third-party requests

What are we looking for?

Since 1919, Hilton has been a leader in hospitality, known for innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality: Passion for delivering exceptional guest experiences
• Integrity: Doing the right thing always
• Leadership: Leading in our industry and communities
• Teamwork: Being team players
• Ownership: Taking responsibility for actions and decisions
• Now: Operating with urgency and discipline

Additionally, we value the following attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided business and leisure travelers with exceptional service. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to achieving this goal. Learn more about our brands at http://jobs.hiltonworldwide.com/our-brands/index.php.

Join us and be part of a team dedicated to creating remarkable hospitality experiences worldwide every day.

Job Details:

• Call Center and Reservations
• Complex Reservations Coordinator - Signia by Hilton and Waldorf Astoria Orlando
• Location: Not specified
• Requisition ID: HOT0BM3X
• EOE/AA/Disabled/Veterans