Complex Reservations Coordinator - Signia by Hilton and Waldorf Astoria Orlando

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 42,000; Full time

Job summary

A leading hospitality company is seeking a Complex Reservations Coordinator in Orlando. The role involves managing group reservations, ensuring excellent guest experiences, and requires strong communication and multitasking skills. Join a dynamic team at a premier resort.

Benefits

Medical insurance coverage

Paid Time Off (PTO)

Go Hilton travel program

Debt-Free Education

401K plan with company match

Hilton Shares employee stock purchase program

Qualifications

• Previous hospitality experience in reservations or front desk.
• Excellent communication and multitasking skills.

Responsibilities

• Focus on group reservations and manage group room blocks.
• Answer reservations calls and emails professionally.

Skills

Communication

Multitasking

Detail-oriented

Tools

Microsoft Office

OnQ

R&I

Job description

Job Description - Complex Reservations Coordinator - Signia by Hilton and Waldorf Astoria Orlando (HOT0BM3X)

Job Description

Job Number:

HOT0BM3X

Work Locations

Signia Orlando-Bonnet Creek, 14100 Bonnet Creek Resort Lane, Orlando, FL 32821

Signia by Hilton Orlando and Waldorf Astoria Orlando, two official Walt Disney World Hotels, are seeking a Complex Reservations Coordinator to join their dynamic Reservations team. The combined properties feature over 1,500 rooms, 12 restaurants and lounges, and more than 350,000 sq. feet of meeting and event space.

The ideal candidate will have previous hospitality experience in reservations, front desk, or group housing, be detail-oriented, and possess excellent communication and multitasking skills. Experience with Microsoft Office, OnQ, and R&I is highly preferred. This role offers an excellent opportunity to advance your hospitality career within a large, complex operation.

Pay Rate: $20.23 per hour plus upsell incentive program

Benefits include:

• Access to pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources including Employee Assistance Program
• Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave for new parents
• Debt-Free Education through Guild Education, including college degrees and professional certifications
• 401K plan with company match
• Hilton Shares employee stock purchase program at 15% discount
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Benefits may vary based on property-specific terms and conditions.

Responsibilities:

• Focus primarily (90%) on group reservations, with 10% on leisure wholesale third-party bookings
• Create and manage group room blocks, build SRPs in ONQ and R&I
• Monitor group blocks, ensure cutoff dates are met, oversee group performance, process rooming lists via Passkey
• Answer reservations calls and emails professionally and promptly, providing accurate availability and information
• Coordinate with hotel departments as needed
• Confirm individual reservations via phone and email, handle third-party reservation requests

Preferred Attributes:

• Demonstrate Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
• Exhibit qualities of Quality, Productivity, and Customer Focus

Working at Hilton:

Hilton is a leading global hospitality company, committed to providing exceptional guest experiences across its brands. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to create remarkable experiences daily. Our Team Members are at the heart of this mission, and we offer a supportive, inclusive environment to grow your career.