Guest Service Agent - Signia by Hilton Atlanta

Hilton Worldwide, Inc.; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent to deliver exceptional experiences. This role involves greeting guests, managing check-ins and check-outs, and providing information about hotel services. The ideal candidate should possess strong communication skills and a customer-focused attitude, with the ability to resolve issues efficiently. Join a dynamic team that values integrity, teamwork, and a commitment to quality service. This position offers a vibrant work environment and a chance to grow within a leading global hospitality company dedicated to excellence.

Benefits

Access to DailyPay

Medical Insurance

Mental Health Resources

Paid Time Off (PTO)

Go Hilton Travel Discount

Parental Leave

Matching 401(k)

Employee Stock Purchase Program

Debt-Free Education

Career Growth and Development

Qualifications

• Previous experience in hospitality is preferred.
• Open and flexible availability is required.

Responsibilities

• Greet guests and complete the registration process efficiently.
• Assist guests with check-out and handle payment processing.
• Respond to guest inquiries and resolve issues promptly.

Skills

Communication Skills

Customer Focus

Hospitality Experience

Problem-Solving

Tools

OnQ

Point-of-Sale System

Job description

Job Description - Guest Service Agent - Signia by Hilton Atlanta (HOT0BH6D)

Job Number:

HOT0BH6D

The ideal candidate will have previous Hilton experience, OnQ experience, good communication skills, and open and flexible availability with previous experience working in hospitality.

Shift Pattern: Open availability required Monday - Sunday between the hours of 6am - 11pm.

Pay Rate: $17.00 per hour

The Benefits:

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or has a bell person accompany them.
• Assist guests with check-out, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!