Overnight Guest Service Agent - Signia by Hilton Atlanta

Hilton Worldwide, Inc.; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks an Overnight Guest Service Agent to join their dynamic team in Atlanta. This role is perfect for those who thrive in a fast-paced environment and enjoy making guests feel welcome. You'll be responsible for managing guest check-ins and check-outs, ensuring a seamless experience, and utilizing your communication skills to address inquiries and resolve issues. With a focus on hospitality excellence, this position offers a unique opportunity to grow within a supportive environment that values your contributions. If you're ready to take your career to the next level in a renowned hospitality brand, this is the opportunity for you!

Benefits

Access to DailyPay

Medical Insurance

Mental Health Resources

Paid Time Off (PTO)

Go Hilton Travel Discount

Parental Leave

Matching 401(k)

Employee Stock Purchase Program

Debt-Free Education

Career Growth Opportunities

Qualifications

• Previous experience in hospitality and familiarity with Hilton standards.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet guests and manage the registration process efficiently.
• Assist with check-out and handle various payment methods accurately.
• Respond to guest inquiries and resolve issues promptly.

Skills

Communication Skills

Flexibility

Customer Service

Tools

OnQ

Point-of-Sale System

Job description

Job Description - Overnight Guest Service Agent - Signia by Hilton Atlanta (HOT0BAS2)

Job Number:

HOT0BAS2

The ideal candidate will have previous Hilton experience, OnQ experience, good communication skills, and be open and flexible with previous experience working in hospitality.

Shift Pattern: Overnight Role between the hours of 9pm - 7:30am - open availability required.

Pay Rate: $17.00 per hour.

The Benefits:

• Access to your pay when you need it through DailyPay
• Medical Insurance for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Greet guests and complete the registration process including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
• Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge; answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is