Guest Service Agent - Signia by Hilton Atlanta

AECOM; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Signia by Hilton Atlanta is seeking a Guest Service Agent to enhance guest experiences. Key responsibilities include aiding in the check-in process, managing guest payments, and ensuring guest satisfaction through effective communication. Applicants should have prior hospitality experience and flexibility in availability to meet operational needs.

Benefits

Medical Insurance for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education for various educational credentials

Career growth and development

Recognition and rewards programs

Responsibilities

• Greet guests and complete the registration process, including inputting information and confirming guest details.
• Assist guests with check-out, processing payments and ensuring room services are accounted.
• Respond to guest inquiries and resolve issues in a timely, friendly manner.

Skills

Communication skills

Hospitality experience

Adaptability

Job description

Signia by Hilton Atlanta \(https://www\.hilton\.com/en/hotels/atlwcsa\-signia\-atlanta\-georgia\-world\-congress\-center/?msockid=18392d08a39963600db63887a2c5624b\) \- is looking to welcome a Guest Service Agent to join the team\!

The ideal candidate will have previous Hilton experience, OnQ experience, good with communication skills, open and flexible with previous experience working in hospitality

**Shift Pattern:** Open availability required Monday \- Sunday between the hours of 6am \- 11pm

**Pay Rate:** $17\.00 per hour

**The Benefits:\***

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits\.Hilton offers its eligible team members a comprehensive benefits package including:\*

+ Access to your pay when you need it through DailyPay
+ Medical Insurance for you and your family
+ Mental Health Resources
+ Best\-in\-Class Paid Time Off \(PTO\)
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401\(k\)
+ Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount
+ Debt\-free education: Access to a wide variety of educational credentials _\(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)_
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs

_\*_ _Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\._

**What will I be doing?**

+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Assist guests with check\-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point\-of\-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
+ Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
+ Use up\-selling techniques to promote hotel services and facilities and to maximize room occupancy
+ Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
+ Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
+ Receive, input, retrieve and relay messages to guests

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:

+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Guest Service Agent \- Signia by Hilton Atlanta_

**Location:** _null_

**Requisition ID:** _HOT0BOLK_

**EOE/AA/Disabled/Veterans**