Guest Service Agent - Signia by Hilton Atlanta

Hilton; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Agent, where your hospitality skills will shine! This role involves greeting guests, managing check-ins and check-outs, and ensuring exceptional guest experiences. With flexible hours and a supportive team environment, you'll thrive in a dynamic setting that values integrity, teamwork, and customer focus. Enjoy a comprehensive benefits package that includes health insurance, paid time off, and career development opportunities. If you're passionate about delivering outstanding service and making guests feel welcome, this position is perfect for you!

Benefits

Medical Insurance

Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education options

Career growth and development opportunities

Team Member Resource Groups

Recognition and rewards programs

Mental Health Resources

Qualifications

• Previous experience in hospitality preferred.
• Ability to handle guest inquiries and complaints effectively.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and handle payments.
• Use up-selling techniques to promote hotel services.

Skills

Communication Skills

Hospitality Experience

OnQ Experience

Customer Focus

Adaptability

Job description

Signia by Hilton Atlanta

https://www.hilton.com/en/hotels/atlwcsa-signia-atlanta-georgia-world-congress-center/?msockid=18392d08a39963600db63887a2c5624b - is looking to welcome a Guest Service Agent to join the team!

The ideal candidate will have previous Hilton experience, OnQ experience, good communication skills, and be open and flexible with prior hospitality experience.

Shift Pattern:

Open availability required Monday - Sunday between 6am - 11pm

Pay Rate:

$17.00 per hour

The Benefits:

We support the mental and physical wellbeing of all Team Members through innovative programs and benefits. Hilton offers a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance for you and your family
• Mental Health Resources
• Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) at 15% discount
• Debt-free education options
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions.*

What will I be doing?

• Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assist guests with check-out, ensuring charges are correct, handling payments, processing credit/debit cards, accepting various payment methods, and managing foreign currency exchanges.
• Demonstrate thorough knowledge of hotel information, including room types, rates, packages, promotions, and local area details, to answer guest inquiries.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond promptly and courteously to guest inquiries and requests, resolving issues effectively.
• Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive and relay messages accurately to guests.

What are we looking for?

Since 1919, Hilton has been a leader in hospitality. We value:

• Hospitality: delivering exceptional guest experiences
• Integrity: doing the right thing always
• Leadership: leading in our industry and communities
• Teamwork: working collaboratively
• Ownership: taking responsibility for actions
• Now: operating with urgency and discipline

We also seek the following attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. Our mission is to fill the earth with the light and warmth of hospitality, creating remarkable experiences worldwide. Our Team Members are at the heart of this mission!

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent - Signia by Hilton Atlanta

Location: Not specified

Requisition ID: HOT0BLJA

EOE/AA/Disabled/Veterans