Guest Service Agent - Signia by Hilton Atlanta

Signia by Hilton Atlanta; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent to join their dynamic team in Atlanta. This role involves providing exceptional guest experiences, managing check-ins and check-outs, and responding to inquiries with a friendly demeanor. Ideal candidates will possess strong communication skills and have a background in hospitality. With a focus on teamwork and integrity, this position offers a chance to thrive in a supportive environment that values personal and professional growth. Join a company that is dedicated to creating remarkable experiences for guests worldwide.

Benefits

Medical Insurance

Paid Time Off

Go Hilton Travel Discount

Matching 401(k)

Employee Stock Purchase Program

Debt-Free Education Access

Mental Health Resources

Career Growth Opportunities

Qualifications

• Previous experience in hospitality is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and handle payments.
• Respond to guest inquiries and resolve issues.

Skills

Communication Skills

Customer Service

Problem Solving

Hospitality Experience

Education

High School Diploma

Hospitality Management Degree

Tools

OnQ System

Point-of-Sale System

Job description

Guest Service Agent - Signia by Hilton Atlanta

Join to apply for the Guest Service Agent - Signia by Hilton Atlanta role at Signia by Hilton Atlanta

Guest Service Agent - Signia by Hilton Atlanta

4 days ago Be among the first 25 applicants

Join to apply for the Guest Service Agent - Signia by Hilton Atlanta role at Signia by Hilton Atlanta

Signia by Hilton Atlanta - is looking to welcome a Guest Service Agent to join the team!

The ideal candidate will have previous Hilton experience, OnQ experience, good with communication skills, open and flexible with previous experience working in hospitality

Shift Pattern: Open availability required Monday - Sunday between the hours of 6am - 11pm

Pay Rate: $17.00 per hour

The Benefits:*

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*

• Access to your pay when you need it through DailyPay
• Medical Insurance for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
  
  
  

What will I be doing?

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Signia Atlanta

Schedule

Full-time

Brand

Signia Hilton

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Signia by Hilton Atlanta by 2x

Get notified about new Guest Service Representative jobs in Atlanta, GA.

Guest Service Agent- Doubletree Ballpark

Customer Service Representative - State Farm Agent Team Member

Atlanta, GA $45,000.00-$65,000.00 2 months ago

Front Desk Agent/Night Auditor-12 Downtown ATL, Autograph Collection, GA

Future Opening: Customer Service Representative - State Farm Agent Team Member

Atlanta, GA $40,000.00-$50,000.00 6 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.