Guest Service Agent - Signia by Hilton Atlanta

Hilton Global in; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Agent at a premier hotel. This role is perfect for someone with a passion for hospitality and excellent communication skills. You will be the first point of contact for guests, ensuring their experience is exceptional from check-in to check-out. With a commitment to quality and teamwork, you'll thrive in a supportive environment that values your contributions. Enjoy a range of benefits, including medical insurance, paid time off, and career growth opportunities. If you're ready to make a difference in the hospitality industry, this is the perfect opportunity for you!

Benefits

Access to DailyPay

Medical Insurance

Mental Health Resources

Paid Time Off

Go Hilton Travel Discount

Supportive Parental Leave

Matching 401(k)

Employee Stock Purchase Program

Debt-Free Education Opportunities

Career Growth and Development

Qualifications

• Previous experience in hospitality is preferred.
• Good communication skills and flexibility are essential.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and billing.
• Respond promptly to guest inquiries and resolve issues.

Skills

Communication Skills

Hospitality Experience

Flexibility

Customer Focus

Tools

OnQ

Job description

Guest Service Agent - Signia by Hilton Atlanta (Finance)

Signia by Hilton Atlanta is looking to welcome a Guest Service Agent to join the team!

The ideal candidate will have previous Hilton experience, OnQ experience, good communication skills, be open and flexible, and have previous experience working in hospitality.

Shift Pattern: Open availability required Monday - Sunday between 6am - 11pm.

Pay Rate: $17.00 per hour.

The Benefits:

• Access to your pay when you need it through DailyPay
• Medical Insurance for you and your family
• Mental Health Resources
• Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education opportunities
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions.

What will I be doing?

• Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assist guests with check-out, ensuring accurate billing, handling payments, processing credit/debit cards, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate knowledge of hotel information, including room types, rates, packages, promotions, and local area information, and respond to guest questions.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond promptly and courteously to guest inquiries and requests, resolve issues, and handle complaints effectively.
• Manage messages for guests, including receiving, inputting, retrieving, and relaying messages.

What are we looking for?

Since 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We value:

• Hospitality - delivering exceptional guest experiences
• Integrity - doing the right thing
• Leadership - leading in our industry and communities
• Teamwork - working collaboratively
• Ownership - taking responsibility for actions
• Now - operating with urgency and discipline

Additionally, we seek attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury resorts to mid-priced hotels. We are committed to providing exceptional guest experiences worldwide, driven by our vision to "fill the earth with the light and warmth of hospitality." Our team members are at the core of our success, creating memorable experiences every day.