Guest Service Agent/Shuttle Driver

Peachtree Group; Omaha (NE); On-site; USD 31,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Guest Service Agent/Shuttle Driver in Omaha to warmly welcome guests, assist with reservations, and coordinate shuttle services. The role emphasizes accuracy in check-ins/outs, secure payment processing, and precise billing adjustments while upholding brand standards.

The position requires a professional demeanor, proactive guest assistance, and creative problem-solving to exceed expectations.

Responsibilities

• Process guest check-ins and check-outs accurately and efficiently.
• Secure payments and verify/adjust guest billing as needed.
• Assist guests with reservations, requests, and special accommodations in a timely manner.
• Provide friendly, professional service while adhering to brand standards and procedures.
• Anticipate guest needs and offer creative solutions to enhance the guest experience.

Job description

The Guest Service Agent/Shuttle Driveris responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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