Guest Service Agent / Night Auditor

Peachtree Group; United States; In loco; USD 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Descrizione del lavoro

Peachtree Group is hiring a Guest Service Agent / Night Auditor to blend evening front desk service with weekend overnight audit duties. You’ll welcome guests, handle reservations and payments, respond to guest concerns, and complete nightly audits accurately.

The role requires flexibility for four shifts, strong customer service, solid computer skills, and the ability to balance accounts while maintaining a welcoming lobby.

Competenze

• At least one year of guest-service experience in hospitality.
• Computer proficiency and comfortable handling payments.
• Clear communication, listening skills and attention to detail.
• Ability to work independently and stay professional under pressure.
• Dependable attendance and availability for evening and overnight shifts.
• High school diploma or GED or equivalent work experience.

Mansioni

• Welcome guests and complete check-ins and checkouts.
• Make reservations and answer questions about the hotel and local area.
• Verify payment information and process transactions.
• Balance cash drawer at shift start and end.
• Complete nightly audit procedures and reports.
• Coordinate with departments and communicate with management.
• Keep front desk and lobby clean and welcoming.

Conoscenze

Guest service

Communication

Attention to detail

Independence

Problem resolution

Time management

Formazione

High school diploma

Strumenti

POS systems

Payment processing software

Descrizione del lavoro

• On-site
• Travel Required : No
• Guest Services
• Full-Time
• Requisition #: GUEST019788

Description

We are hiring a Guest Service Agent / Night Auditor for a position combining evening front desk service with weekend overnight audit duties. You’ll welcome guests, handle reservations and payments, respond to guest concerns, and complete the nightly audit accurately and on time.

Schedule

• Friday overnight: 11 PM Friday to 7 AM Saturday.
• Saturday overnight: 11 PM Saturday to 7 AM Sunday.
• Two weekday evening shifts: 3 PM to 11 PM.

Availability for all four shifts is required.

What You’ll Do

• Welcome guests, complete check-ins and checkouts, make reservations, and answer questions about the hotel and local area.
• Verify payment information, process payments, and maintain accurate guest accounts.
• Count and balance your cash drawer at the beginning and end of each shift.
• Complete nightly audit procedures, reconcile daily transactions, and prepare required paperwork and reports.
• Review the front desk log, maintain room status information, and follow up on guest requests and outstanding concerns.
• Respond calmly to guest issues while keeping guest security and a safe environment in mind.
• Coordinate with other departments and communicate important information to management and the next shift.
• Keep the front desk, lobby, and public restroom clean and welcoming, and perform other duties assigned by management.

What You’ll Bring

• At least one year of guest-service experience in a hospitality environment or equivalent experience.
• Computer proficiency and comfort handling payments, basic arithmetic, and financial information.
• Clear communication, strong listening skills, and attention to detail.
• Ability to work independently, prioritize responsibilities, and remain professional under pressure.
• Dependable attendance and availability for the required evening and overnight shifts.
• Problem-resolution experience preferred.
• High school diploma, GED, or equivalent work experience preferred.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.