Night Auditor | PT

SpringHill Suites Baltimore; Baltimore (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Paid time off

Job summary

SpringHill Suites Baltimore is seeking a Night Auditor to complete nightly audit functions while delivering exceptional guest service at the front desk. You will assist guests with check-ins and check-outs, process reservations, and respond to guest inquiries to ensure a high level of service during the overnight shift.

Responsibilities include counting cash, preparing express folios, maintaining room status inventory, and communicating shift information to the Front Office Manager.

Qualifications

• Proven guest service skills and a professional demeanor.
• Experience handling cash and processing payments.
• Familiarity with front desk operations and guest inquiries.

Responsibilities

• Perform nightly audit functions while delivering front desk service.
• Assist guests with check-ins/check-outs and process reservations.
• Count cash and maintain cash drawer accuracy at shift start/end.
• Greet guests, register rooms, and collect payments.

Skills

Guest service

Cash handling

Front desk operations

Education

High School diploma or equivalent

Job description

• Pay or shift range: $16 USD to $17 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Education

Required

High School or better.

Experience

Required

1 year:

Equal Opportunity Employer

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