Guest Service Agent / Night Auditor

Peachtree Group; Rochester Hills (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability and life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group seeks a Guest Service Agent / Night Auditor to blend evening front desk service with weekend overnight audit duties. You’ll welcome guests, handle reservations and payments, and complete the nightly audit accurately.

You’ll work four shifts weekly, including two overnights and two weekday evenings, with availability required for all shifts. The role emphasizes friendly service, financial accuracy, and teamwork across departments.

Qualifications

• At least one year of guest-service experience in a hospitality environment or equivalent experience.
• Computer proficiency and comfort handling payments, basic arithmetic, and financial information.
• Clear communication, strong listening skills, and attention to detail.
• Ability to work independently, prioritize responsibilities, and remain professional under pressure.
• Dependable attendance and availability for the required evening and overnight shifts.
• Problem-resolution experience preferred.
• High school diploma, GED, or equivalent work experience preferred.

Responsibilities

• Welcome guests, complete check-ins and checkouts, make reservations, and answer questions about the hotel and local area.
• Verify payment information, process payments, and maintain accurate guest accounts.
• Count and balance your cash drawer at the beginning and end of each shift.
• Complete nightly audit procedures, reconcile daily transactions, and prepare required paperwork and reports.
• Review the front desk log, maintain room status information, and follow up on guest requests and outstanding concerns.
• Respond calmly to guest issues while keeping guest security and a safe environment in mind.
• Coordinate with other departments and communicate important information to management and the next shift.
• Keep the front desk, lobby, and public restroom clean and welcoming, and perform other duties assigned by management.

Skills

Guest service

Payment handling

Clear communication

Attention to detail

Professional under pressure

Education

High school diploma or equivalent

Job description

• On-site
• Travel Required : No
• Guest Services
• Full-Time
• Requisition #: GUEST019788

Description

We are hiring a Guest Service Agent / Night Auditor for a position combining evening front desk service with weekend overnight audit duties. You’ll welcome guests, handle reservations and payments, respond to guest concerns, and complete the nightly audit accurately and on time.

Schedule

• Friday overnight: 11 PM Friday to 7 AM Saturday.
• Saturday overnight: 11 PM Saturday to 7 AM Sunday.
• Two weekday evening shifts: 3 PM to 11 PM.

Availability for all four shifts is required.

What You’ll Do

• Welcome guests, complete check-ins and checkouts, make reservations, and answer questions about the hotel and local area.
• Verify payment information, process payments, and maintain accurate guest accounts.
• Count and balance your cash drawer at the beginning and end of each shift.
• Complete nightly audit procedures, reconcile daily transactions, and prepare required paperwork and reports.
• Review the front desk log, maintain room status information, and follow up on guest requests and outstanding concerns.
• Respond calmly to guest issues while keeping guest security and a safe environment in mind.
• Coordinate with other departments and communicate important information to management and the next shift.
• Keep the front desk, lobby, and public restroom clean and welcoming, and perform other duties assigned by management.

What You’ll Bring

• At least one year of guest-service experience in a hospitality environment or equivalent experience.
• Computer proficiency and comfort handling payments, basic arithmetic, and financial information.
• Clear communication, strong listening skills, and attention to detail.
• Ability to work independently, prioritize responsibilities, and remain professional under pressure.
• Dependable attendance and availability for the required evening and overnight shifts.
• Problem-resolution experience preferred.
• High school diploma, GED, or equivalent work experience preferred.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.