Night Auditor

Cambria Hotel Rockville; Rockville (MD); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Cambria Hotel Rockville is seeking a dedicated Night Auditor to perform nightly audit tasks while delivering exceptional guest service at the front desk during the overnight shift.

The role includes assisting guests with check-ins/check-outs, handling reservations, and addressing inquiries to maintain the highest level of service throughout the night.

Qualifications

• Proactive thinking and safety awareness on shift.
• Accurate counting of cash and maintenance of cash drawer.
• Greet, register, and assign rooms to guests; process registrations and payments.

Responsibilities

• Complete all nightly audit functions.
• Assist guests with check-ins and check-outs during overnight shift.
• Process reservations and respond to guest inquiries with high service levels.
• Maintain lobby, front desk area, and restrooms as needed.
• Communicate shift information to management and desk staff.
• Ensure smooth handoffs to the next shift and collaborate with hotel departments.

Skills

Cash handling

Guest service

Front desk operations

Attention to detail

Job description

• Pay or shift range: $19 USD to $20 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.