Guest Service Agent-Hyatt Place

Auro Hotels Management; Cleveland Forest (SC); On-site; USD 19,000 - 30,000; Full time

Job summary

Hyatt Place Downtown Greenville is seeking experienced Front Desk Agents for both full-time and part-time roles. Compensation is based on experience. Must have open availability, including nights, holidays, and weekends.

Equal Employment Opportunity employer. Background and substance screening apply prior to any offer of employment. Previous Hyatt brand experience is preferred.

Qualifications

• High school diploma or GED preferred.
• Must speak, read, and understand English.
• Previous Hyatt brand Front Desk Agent experience preferred.

Responsibilities

• Greet guests immediately with a friendly and sincere welcome.
• Coordinate with hotel departments and manage front desk operations.
• Manage guest check-in/check-out efficiently and ensure safety compliance.
• Maintain cash bank and protect guest information.

Skills

Front Desk experience

Education

High School Diploma or GED

Job description

Hyatt Place in Downtown Greenville is seeking experienced Front Desk Agents (both FT and PT) for their beautiful hotel! Compensation is based on experience. Must have open availability, including nights, holidays, and weekends.

Essential Job Functions

• Greet guests immediately with a friendly and sincere welcome. Maintain eye contact, use a positive tone, listen actively, and respond appropriately.
• Use selling techniques to optimize occupancy and rates while ensuring accurate information is provided about hotel facilities.
• Maintain cash bank per guidelines, follow accounting procedures, handle guest room keys securely, and protect guest information.
• Coordinate with all hotel departments, stay informed about front office operations, attend meetings, and report concerns to management.
• Manage guest check-in/check-out efficiently, ensure compliance with safety protocols, and promptly address hazards.
• Full-time hours available (at least 32 hours per week). Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Must speak, read, and understand English.

Previous experience as a Front Desk Agent in a Hyatt brand hotel preferred.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Location(s)

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Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.