Guest Service Agent-51700

Auro Hotels Management; Marietta (GA); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

401k

Employee discounts

Zusammenfassung

Hyatt Regency Suites Atlanta Northwest is seeking an experienced Guest Service Agent for their busy hotel in Marietta, GA. Competitive pay based on experience, with full-time hours and shifts at the front desk and night audit.

Must be flexible to work holidays, nights, and weekends and enjoy benefits such as 401k and employee discounts. Applicants should have a high school diploma or equivalent, and 2-3 years' experience or an education-experience mix.

Qualifikationen

• College degree preferred; High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required.
• Must be able to speak, read, and understand English.

Aufgaben

• Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard's designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittals, direct bills, and no-show billings for the day.

Kenntnisse

Guest services

Front desk

Telephone handling

English fluency

Ausbildung

High School Diploma or equivalent

Tools

Hotel PMS

Jobbeschreibung

Hyatt Regency Suites Atlanta Northwest is seeking an experienced Guest Service Agent for their busy hotel! Competitive pay rate is based on experience. Must have flexible availability, including holidays, nights, and weekends. Company benefits include 401k, employee discounts, and much more.

Essential Job Functions

• Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard's designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittals, direct bills, and no-show billings for the day.
• Prepares all daily, monthly and yearly reports required by the property.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
• Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
• Professionally and competently operates the telephone system according Auro Hotels and Brand standards
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.
• Full-time hours available (at least 30 hours per week) with shifts in Front Desk and Night Audit.
• Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

College degree preferred; High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Location(s)

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Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.