Guest Service Agent- Hotel Peter and Paul

ASH (UK) Co Ltd; New Orleans (LA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability and life insurance plans

401(k) with employer match

Paid time off: 10 vacation days, 4个人l?

Louisiana paid sick leave

Ash Hotel & F&B discounts

Job summary

ASH Hotel in New Orleans is seeking a Front Desk Agent to warmly welcome guests, manage arrivals and departures, and coordinate with housekeeping and other departments. You will verify reservations, process payments, and maintain accurate guest records with a focus on exceptional service.

The role requires clear communication, strong attention to detail, and the ability to learn a property management system quickly. A flexible schedule and a professional demeanor are essential.

Qualifications

• Prior experience in hotel front desk, guest services, or a related hospitality role preferred.
• Clear, professional communication, in person and over the phone.
• Comfort with property management systems, or the ability to learn one quickly.
• A close eye for detail and accuracy, particularly with payments and reservations.
• The composure to manage competing priorities and resolve issues without losing your footing.

Responsibilities

• Manage guest arrivals and departures
• Assign rooms based on guest preferences, loyalty status, and availability
• Process payments, deposits, and folio adjustments correctly and in line with hotel policy
• Respond to guest requests, questions, and concerns promptly and professionally, in person and by phone
• Coordinate with housekeeping, maintenance, and other departments to resolve guest needs
• Escalate service issues to the Front Office Manager when a situation calls for it
• Keep guest profiles, reservations, and billing information accurate and up to date
• Complete shift checklists, cash handling procedures, and reporting requirements without gaps Stay current on room types, rates, packages, and hotel and local information guests are likely to ask about
• Maintain a professional appearance and demeanor at all times
• Handle sensitive guest information with discretion
• Support a welcoming, energetic, and organized front desk, even during high-volume check-in and check-out periods

Skills

Front desk experience

Professional communication

PMS proficiency / quick learner

Attention to detail

Calm under pressure

Tools

Property Management System (PMS)

Job description

About the role

The Front Desk Agent shapes a guest’s first and last impression of our hotel, and often several moments in between. Every check-in, special moment created, resolved issue, and every detail in between, contributes directly to how guests remember their stay. It’s a role built on consistency, hospitality, warmth, and genuine attentiveness.

What You’ll Do

Manage guest arrivals and departures

• Check guests in and out efficiently and accurately, verifying reservation details, payment, and identification
• Assign rooms based on guest preferences, loyalty status, and availability
• Process payments, deposits, and folio adjustments correctly and in line with hotel policy

Serve as the point of contact throughout the stay

• Respond to guest requests, questions, and concerns promptly and professionally, in person and by phone
• Coordinate with housekeeping, maintenance, and other departments to resolve guest needs
• Escalate service issues to the Front Office Manager when a situation calls for it

Maintain accurate records and a smooth-running desk

• Keep guest profiles, reservations, and billing information accurate and up to date
• Complete shift checklists, cash handling procedures, and reporting requirements without gapsStay current on room types, rates, packages, and hotel and local information guests are likely to ask about

Uphold the standard, every interaction

• Maintain a professional appearance and demeanor at all times
• Handle sensitive guest information with discretion
• Support a welcoming, energetic, and organized front desk, even during high-volume check-in and check-out periods

Qualifications

• Prior experience in hotel front desk, guest services, or a related hospitality role preferred
• Clear, professional communication, in person and over the phone
• Comfort with property management systems, or the ability to learn one quickly
• A close eye for detail and accuracy, particularly with payments and reservations
• The composure to manage competing priorities and resolve issues without losing your footing

Compensation & Benefits

Base Hourly Rate: $17.00 - $18.00 per hour

Additional benefits for full-time employee’s include:

• Eligible to enroll in Medical, dental, and vision insurance with generous company contribution to monthly premium after 60 days of employment
• Eligible to enroll in Voluntary Long-Term, Short-Term Disability Plans, Life Insurance, Accident and Critical Illness Plans, Pet Insurance after 60 days of employment
• 401(k) retirement plan with 100% employer match up to 4% of annual salary - after 90 days of employment
• Annual Paid time off: 10 vacation days, 4 Personal Days, 11 Holidays
• Louisiana mandated paid sick leave
• Ash Hotel & F&B discounts

Work Environment & Physical Requirements

Flexible schedule including nights, weekends, and holidays is expected around business levels, key team milestones, events, or employee relations matters.

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.