Guest Service Agent: Front Desk Pro with Perks & Growth

Drury Hotels Company, LLC; Arlington (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Paid time off

401(k)

Career growth opportunities

Job summary

Drury Hotels is seeking a Guest Service Agent to warmly welcome guests, check them in and out, and ensure a smooth arrival and departure experience. You will promote hotel programs, manage records, and handle cash with accuracy, all while delivering the high level of hospitality Drury is known for.

The role includes assisting with breakfast and the Kickback service as needed, with a focus on friendly, efficient service and teamwork across departments.

Qualifications

• Friendly and professional interaction with guests at all times.
• Ability to communicate in English and follow written and verbal directions.
• Willingness to work flexible hours including evenings/weekends.

Responsibilities

• Greet and assist guests at check-in and check-out.
• Promote Drury programs and maintain guest records.
• Handle cash and process payments accurately.
• Assist with breakfast and Kickback service as needed.
• Maintain cleanliness and a positive, welcoming front-desk environment.

Skills

Customer service

Multitasking

Cash handling

English proficiency

Tools

Cash Register

POS/Payment Systems

Job description

Drury Hotels is seeking a Guest Service Agent to warmly welcome guests, check them in and out, and ensure a smooth arrival and departure experience. You will promote hotel programs, manage records, and handle cash with accuracy, all while delivering the high level of hospitality Drury is known for.

The role includes assisting with breakfast and the Kickback service as needed, with a focus on friendly, efficient service and teamwork across departments.