Guest Service Agent - Front Desk (Hotel)

Homewood Suites by Hilton - near UCF campus; Orlando (FL); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

Paid weekly

401(k) Retirement Plan

Paid vacation and sick time

Hotel discounts

Employee development opportunities

Zusammenfassung

Homewood Suites by Hilton Orlando/UCF Area is seeking a Guest Service Representative to join the Front Desk team. This on-site role offers full-time hours with flexible shifts (7am–3pm, 3pm–11pm, occasional 11pm–7am) in a hotel near UCF, within a Buffalo Lodging Associates managed portfolio.

You will greet guests, manage check-in/out, handle payments, and assist with reservations. A high school diploma (or equivalent) and driving license are preferred, with prior hotel guest service experience a

Qualifikationen

• Customer service experience in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, Property management system, Word, and Excel is strongly preferred.
• Must have valid driver’s license and acceptable driving history subject to company approval.

Aufgaben

• Greet guests and complete check-in/check-out using the Property Management System.
• Handle cash, credit cards, and goods at the property.
• Identify guest needs and provide information about hotel services and amenities; respond to requests promptly.
• Take reservations from callers and input/update information in the hotel management system.

Kenntnisse

Customer service

Hotel experience

Driver's license

Ausbildung

High School diploma or equivalent

Tools

Property management system

Microsoft Word

Microsoft Excel

Intranet

Jobbeschreibung

Homewood Suites by Hilton Orlando/UCF Area is seeking a Guest Service Representative to join the Front Desk team. This on-site role offers full-time hours with flexible shifts (7am–3pm, 3pm–11pm, occasional 11pm–7am) in a hotel near UCF, within a Buffalo Lodging Associates managed portfolio.

You will greet guests, manage check-in/out, handle payments, and assist with reservations. A high school diploma (or equivalent) and driving license are preferred, with prior hotel guest service experience a