Guest Service Agent - Front Desk | Growth & Perks

your employer; Village of Whitesboro (NY); Vor Ort; USD 23.000 - 24.000; Vollzeit

Benefits dieser Stelle

Competitive Pay

Training & Development

Opportunity for Advancement

Medical

Vision

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Creating memorable experiences one a​t

Opportunities to give back to the 社区

Zusammenfassung

New Hartford Lodging Group, LLC. in Whitesboro, NY is seeking a Guest Service Agent to welcome guests, manage check-in/out, and ensure a memorable stay. The role emphasizes accuracy, confidentiality, and guest satisfaction while promoting on-site outlets.

The position requires flexibility for overnights, weekends, and holidays, with English proficiency and a customer-focused mindset. Comprehensive benefits accompany the role in a fast-paced hospitality environment.

Qualifikationen

• Previous experience in hotel front office operations preferred.
• Proficiency in English required, bilingual is an asset.

Aufgaben

• Greet guests upon arrival with a warm and sincere welcome.
• Check in/check out, update reservations and guest profiles to 100% accuracy, assign rooms correctly.
• Issue keys while maintaining safety and confidentiality.
• Settle guest accounts while ensuring service standards are followed.
• Answer inquiries about hotel facilities and assist guests as an ambassador of the hotel.
• Drive revenue through room upsells and cross-promotion of hotel outlets.
• Create reservations for guests at the desk or by phone after hours.
• Provide professional, engaging and friendly service.
• Resolve guest issues and escalate to Supervisor/Manager when needed.

Kenntnisse

Front desk

Guest service

English proficiency

Shift flexibility

Jobbeschreibung

New Hartford Lodging Group, LLC. in Whitesboro, NY is seeking a Guest Service Agent to welcome guests, manage check-in/out, and ensure a memorable stay. The role emphasizes accuracy, confidentiality, and guest satisfaction while promoting on-site outlets.

The position requires flexibility for overnights, weekends, and holidays, with English proficiency and a customer-focused mindset. Comprehensive benefits accompany the role in a fast-paced hospitality environment.