Guest Service Agent: Front Desk & Concierge Expert

The Glenn Hotel; Atlanta (GA); On-site; USD 18,000 - 26,000; Full time

Job summary

The Glenn Hotel in Atlanta, GA is seeking a Guest Service Agent to provide exceptional service from check-in to check-out. You will greet guests, register rooms, process payments, and handle reservations with a focus on accuracy and guest satisfaction.

Responsibilities include answering calls, offering local area information, and coordinating dining and transportation arrangements. A courteous demeanor and attention to detail are essential for success in this role at our hotel.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle payments and reservations accurately.
• Professional appearance and strong attention to detail.

Responsibilities

• Greet and register guests, assign rooms, and process payments
• Handle reservations, incoming calls, messages, and guest inquiries
• Provide local area information and assist with dining, transportation, and tour arrangements
• Maintain accurate guest records and perform shift reports
• Ensure all guest requests are addressed promptly and courteously
• Promote hotel services using suggestive selling to maximize revenue
• Follow service standards, dress code, and safety procedures
• Assist with front desk operations, including PBX and reservationist duties as needed
• Create a welcoming environment through professional communication and attention to detail

Job description

The Glenn Hotel in Atlanta, GA is seeking a Guest Service Agent to provide exceptional service from check-in to check-out. You will greet guests, register rooms, process payments, and handle reservations with a focus on accuracy and guest satisfaction.

Responsibilities include answering calls, offering local area information, and coordinating dining and transportation arrangements. A courteous demeanor and attention to detail are essential for success in this role at our hotel.