Airport Customer Service Pro

Southwest Airlines Co.; Sacramento (KY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Fly for free on open seats (employee+1

Retirement plan with 401(k) match

Profit-sharing potential

Health insurance for you & dependents

First-day health plan enrollment

Job summary

Southwest Airlines Co. is seeking a Customer Service Agent to greet and assist Customers at the ticket counter, gate area, and baggage service office. You’ll help with check-in, answer questions, and ensure smooth travel experiences for all passengers.

The role emphasizes a friendly attitude, teamwork, and patience, with opportunities for overtime, shift premiums, and a comprehensive benefits package. Training and union-influenced schedules apply.

Qualifications

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
• Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
• Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
• Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
• Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
• Completes forms and reports as required by the Company
• Writes irregularity and complaint reports as required
• Duties may vary due to the size and organization of the station
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

Job description

Southwest Airlines Co. is seeking a Customer Service Agent to greet and assist Customers at the ticket counter, gate area, and baggage service office. You’ll help with check-in, answer questions, and ensure smooth travel experiences for all passengers.

The role emphasizes a friendly attitude, teamwork, and patience, with opportunities for overtime, shift premiums, and a comprehensive benefits package. Training and union-influenced schedules apply.