Guest Experience Agent: Flight & Baggage Support (Part-Time)

Southwest Airlines Co.; Minneapolis (MN); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Fly for free on open seats (dependent)

401(k) Company match up to 10%

Profit-sharing contributions described

Job summary

Southwest Airlines Co. is seeking a part-time Customer Service Agent to greet Customers at the airport, assist at the ticket counter, gate area, and baggage service office, and help ensure a smooth travel experience.

You will be one of the first Southwest Employees Customers meet, setting a positive tone for their trip. You will support travellers with check-in, questions, and changes, while working in a fast-paced, cooperative environment.

Qualifications

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job.
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations.
• Ability to work well with others as part of a team, meet the public, and work under stressful situations.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers.
• Works in a cooperative spirit to ensure the success of our Company.
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs.
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems.
• Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage.
• Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal.

Skills

Typing speed

Teamwork

Reading & following procedures

Effective communication

Job description

Southwest Airlines Co. is seeking a part-time Customer Service Agent to greet Customers at the airport, assist at the ticket counter, gate area, and baggage service office, and help ensure a smooth travel experience.

You will be one of the first Southwest Employees Customers meet, setting a positive tone for their trip. You will support travellers with check-in, questions, and changes, while working in a fast-paced, cooperative environment.