Guest Service Agent 7-3pm and 3-11pm

INNKEEPER PROPERTIES INC; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Daly Seven is seeking a Guest Service Agent to warmly welcome guests in Durham, NC, handling check-ins/outs and serving as the local expert on attractions and dining. You will maintain lobby areas and assist with reservations and special requests while delivering friendly, accurate service.

Responsibilities include cash handling, operating front desk systems, coordinating continental breakfast, and ensuring safety and professionalism across shifts (7-3 and 3-11).

Qualifications

• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for extended periods and lift up to 10 pounds.

Responsibilities

• Greet guests with warmth and handle check-ins/outs.
• Be the go-to expert for local attractions, restaurants, and events.
• Handle guest complaints with professional care.
• Promote the franchise membership club and future stays.
• Assist guests when the hotel is full by providing lodging referrals.
• Set up lobby, continental breakfast, and coffee service.
• Operate front desk systems and switchboard; manage reservations and cash handling.
• Follow safety procedures and report hazards or injuries when needed.

Skills

Guest service

Cash handling

Communication

Problem solving

Shift flexibility

Job description

As a Guest Service Agent at Daly Seven, you are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.What You’ll DoCreate Connections & Solve ProblemsGreet guests with warmth, checking them in and out with friendliness, speed, and accuracy.Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.Handle guest complaints with professional care and concern.Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.If our hotel is full, you will proactively help guests find lodging via referrals.Master the DetailsMaintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.Ensure Safety & SecurityAct as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).Complete Incident Reports for guests or Accident Reports for employees when necessary.This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.Prior hotel brand experience and/or customer service experience preferred.Excellent verbal and written skills.Computer proficiency.Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.Must be available for 7-3pm and 3-11pm shifts