Guest Service Agent

Fairfield Inn & Suites by Marriott Raleigh; Raleigh (NC); Vor Ort; USD 21.000 - 26.000; Vollzeit

Zusammenfassung

Daly Seven seeks a Guest Service Agent to be the brand ambassador at the front desk, greeting guests and delivering seamless, memorable experiences with speed, accuracy, and care. You will greet guests, provide local directions, manage reservations, handle cash, operate the switchboard, and ensure lobby areas are clean while maintaining safety protocols.

Prior hotel brand or customer service experience is preferred, and strong verbal and written communication skills are essential to success in

Qualifikationen

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.

Aufgaben

• Greet guests with warmth and check them in and out with speed and accuracy.
• Be the go-to expert for local attractions, restaurants, and events and provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays.
• Take and record reservations, verify credit card validity, and monitor reservation status.
• Operate the switchboard and master computer operations; maintain lobby area and breakfast service.
• Maintain knowledge of emergency procedures and safety equipment.

Kenntnisse

Customer service

Verbal communication

Written communication

Computer literacy

Jobbeschreibung

As a Guest Service Agent at Daly Seven, you are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.What You’ll DoCreate Connections & Solve ProblemsGreet guests with warmth, checking them in and out with friendliness, speed, and accuracy.Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.Handle guest complaints with professional care and concern.Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.If our hotel is full, you will proactively help guests find lodging via referrals.Master the DetailsMaintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.Ensure Safety & SecurityAct as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).Complete Incident Reports for guests or Accident Reports for employees when necessary.This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.Prior hotel brand experience and/or customer service experience preferred.Excellent verbal and written skills.Computer proficiency.Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.