Guest Service Agent

DALY HOLDINGS INC; Morrisville (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Daly Seven seeks a friendly Guest Service Agent to warmly welcome guests, process check-ins and check-outs, and provide local area guidance. You will be a brand ambassador, ensuring accurate reservations, cash handling, and clean lobby setup.

This role emphasizes proactive guest care and efficient service across daily operations. You will also promote our franchise membership club, assist with future stays, and support security and safety procedures as part of a team dedicated to memorable guest

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written communication skills.
• Computer proficiency for daily operations.

Responsibilities

• Greet guests warmly and check them in/out with speed and accuracy.
• Be the local expert on attractions, restaurants and events for guest recommendations.
• Handle guest complaints with professional care and follow-up.
• Promote franchise membership club and assist with future stays at Daly Seven properties.
• If rooms are full, assist guests with referrals to alternative lodging.

Skills

Customer service

Cash handling

Verbal communication

Written communication

Computer skills

Tools

Switchboard

Reservation system

Job description

As a Guest Service Agent at Daly Seven, you are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.What You’ll DoCreate Connections & Solve ProblemsGreet guests with warmth, checking them in and out with friendliness, speed, and accuracy.Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.Handle guest complaints with professional care and concern.Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.If our hotel is full, you will proactively help guests find lodging via referrals.Master the DetailsMaintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.Ensure Safety & SecurityAct as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).Complete Incident Reports for guests or Accident Reports for employees when necessary.This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.Prior hotel brand experience and/or customer service experience preferred.Excellent verbal and written skills.Computer proficiency.Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.