Guest Service Agent

Peachtree Group; West Lafayette (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to provide exceptional service and ensure guest satisfaction. This entry-level role involves processing check-ins and check-outs, managing payments, and assisting guests with their needs. The ideal candidate will have strong customer service skills and a passion for exceeding guest expectations. With a comprehensive benefits package and a focus on work-life balance, this position offers a great opportunity for those looking to start their career in hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to handle billing and payment processing efficiently.

Responsibilities

• Process check-ins/outs and secure payments from guests.
• Assist guests with reservations and requests in a timely manner.

Skills

Customer Service

Communication Skills

Problem-Solving

Job description

Join to apply for the Guest Service Agent role at Peachtree Group.

The Guest Service Agent is responsible for processing check-ins/outs, securing payments, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires following high standards of quality to ensure guest satisfaction. This position involves anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service while adhering to brand standards.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match. To support work-life balance, we offer Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other