Guest Service Agent

Peachtree Group Hospitality Management; West Lafayette (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to enhance guest experiences at their hospitality locations. This role involves processing check-ins and check-outs, handling payments, and ensuring guest satisfaction through exceptional service. Candidates will thrive in a fast-paced environment, anticipating guest needs and exceeding expectations. The company offers a comprehensive benefits package, including medical and dental insurance, a generous 401(k) match, and paid time off to support work-life balance. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong communication skills to assist guests effectively.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Process check-ins and check-outs efficiently.
• Assist guests with reservations and special requests.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

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Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Job Details

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality