Guest Service Agent

Peachtree Group; Ohio; On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Guest Service Agent to join their team. This entry-level role focuses on delivering outstanding customer service by processing check-ins and check-outs, managing billing, and assisting guests with their requests. The ideal candidate will have a friendly demeanor and a proactive approach to anticipating guest needs. This position offers a supportive work environment with a comprehensive benefits package, including medical, dental, and retirement plans. If you are passionate about hospitality and eager to make a positive impact on guest experiences, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Ability to process check-ins/outs and secure payments efficiently.
• Strong communication skills to assist guests with requests.

Responsibilities

• Process check-ins and check-outs while ensuring guest satisfaction.
• Anticipate guest needs and provide exceptional service.

Skills

Customer Service

Communication

Problem Solving

Job description

Join to apply for the Guest Service Agent role at Peachtree Group.

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other