Guest Service Agent

Wyndham Hotels & Resorts; West Lafayette (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent who will play a vital role in ensuring guest satisfaction. This position involves processing check-ins and check-outs, securing payments, and assisting guests with reservations in a friendly and professional manner. The ideal candidate will anticipate guest needs and implement creative solutions to exceed expectations while adhering to brand standards. Join a dynamic team dedicated to providing exceptional service and making every guest's experience memorable.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in customer service roles, preferably in hospitality.
• Strong communication and problem-solving skills.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Assist guests with reservations and special requests.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.