Guest Service Agent

Peachtree Hospitality Management; West Lafayette (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality management company as a Guest Service Agent, where you'll be at the forefront of guest interactions. In this dynamic role, you will process check-ins and check-outs, manage billing, and assist guests with their requests, all while providing exceptional service that exceeds expectations. You will have the opportunity to anticipate guest needs and implement creative solutions, ensuring a memorable experience for every visitor. This position offers a supportive work environment with a comprehensive benefits package, making it an exciting opportunity for those passionate about hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in customer service roles with a focus on guest satisfaction.
• Ability to handle billing and payment processing efficiently.

Responsibilities

• Process check-ins and check-outs while ensuring guest satisfaction.
• Assist guests with reservations and requests in a professional manner.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.