Evening Front Desk Agent - Guest Experience Champion

Essex Hotel Management; City of Plattsburgh (NY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Hampton Inn and Suites Plattsburgh, managed by Essex Hotel Management, is seeking a DRIVEN Guest Service Agent to work 3 PM to 11 PM. As the first point of contact for our guests, the Front Desk Agent delivers exceptional customer service and ensures a positive experience for all who visit our establishment.

You will greet guests, check in/out, answer calls, provide information on amenities and local attractions, handle complaints, keep the desk tidy, and support administrative tasks.

Qualifications

• High school diploma or equivalent.
• Prior experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask with strong attention to detail and accuracy.

Responsibilities

• Greet guests with a warm, welcoming demeanor.
• Check guests in and out with accuracy and efficiency.
• Answer calls and respond to emails professionally.
• Provide information on amenities and local attractions.
• Resolve guest issues promptly and courteously.
• Maintain a clean, organized front desk.
• Assist with administrative tasks as needed.

Skills

Customer service

Hospitality

Communication

Multitasking

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

Description

The Hampton Inn and Suites Plattsburgh, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent to work 3 PM to 11 PM.

As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment.

Responsibilities:

- Greet guests and visitors with a warm and welcoming demeanor

- Check guests in and out of the hotel, ensuring accuracy of information and timely processing

- Answer phone calls and respond to emails in a timely and professional manner

- Provide information about hotel amenities, services, and local attractions

- Handle guest complaints and resolve issues in a timely and effective manner

- Maintain a clean and organized front desk area

- Assist with administrative tasks as needed

What are we looking for? For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative
• Flexible with schedule
• Available to work weekends and holidays

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

Requirements:

- High school diploma or equivalent

- Previous experience in customer service or hospitality preferred

- Excellent communication and interpersonal skills

- Ability to multitask and prioritize tasks effectively

- Strong attention to detail and accuracy

- Proficient in Microsoft Office and other computer programs

- Ability to work a flexible schedule, including weekends and holidays