GUEST SERVICE AGENT

Crescent Hotels & Resorts; Vail (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Employee housing available

Hotel room discounts

Job summary

Highline Vail, a DoubleTree by Hilton, is seeking a Guest Service Expert for a full-time position in Vail, CO. The role focuses on greeting, registering, and checking out guests while delivering outstanding service and maintaining profitability.

Qualifications include 6 months of customer service experience and excellent computer skills. Benefits include employee housing and hotel room discounts. Flexible shifts and weekend/evening availability are required.

Qualifications

• At least 6 months of experience in a customer service environment.
• Hotel experience is a plus.
• Excellent computer skills.
• Flexibility to work weekdays, weekends, evenings and holidays.

Responsibilities

• Greet guests with a friendly and sincere welcome and assist with check-in.
• Complete the registration, verify reservation details, assign rooms and provide keys.
• Process payments, balance the house bank and post charges correctly.
• Answer guest calls, relay messages, and retrieve mail and packages as requested.
• Resolve guest issues and disputes with discretion and courtesy.
• Adhere to attendance rules and perform other duties as assigned.

Skills

Customer service

Computer skills

Flexibility

Job description

Seasonal

Compensation: $20.00 per hour

Description

$18.00 - $22.00 Per Hour

Why Join Us?

Work your way- Flexible shifts

Perks and Benefits that matter

Sharing your love of your local surroundings with guests.

Employee Housing available

Surrounded by beautiful Colorado scenery and located only minutes away from Vail Mountain, the Highline Vail, a DoubleTree by Hilton, offers a unique and relaxing experience to our guests during their stay and an amazing environment for our associates to work in. We are currently looking for an outgoing, energetic, and customer service oriented individual to fill the position of Guest Service Expert on a Full-Time basis.

Our Part-Time associates are eligible for benefits such as Sick and Vacation Pay, Hotel Room Discounts.

What will I be doing?

Responsibilities

As a Guest Service Expert, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.


• Complete the registration process by inputting and retrieving information from our system, confirming the guest reservation information including number of guests, number of nights stay and room type. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number. Provide welcome letter and key packet, containing room keys, certificates and discount coupons.


• Verify and receive authorization for credit cards, handle cash and make change as received. Ensure your assigned house bank is balanced. Ensure you are posting guest room charges and house account charges accurately.


• Promptly answer guest incoming calls using positive and clear communication. Input comments into the reservations as needed. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.


• Ensure accurate closeout of guest's accounts at time of departure. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.


• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.


• Comply with attendance rules and be available to work for your scheduled shifts.


• Perform any other job-related duties as assigned.

Minimum Qualifications

At least 6 months of experience in a customer service environment

Additional Qualifications

Hotel experience a plus

Excellent computer skills

Flexibility to work weekdays, weekends, evening shifts and holidays

Employer accepts applications on an ongoing basis

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.