GUEST ROOM ATTENDANT / HOUSING AVAILALBE

Crescent Hotels & Resorts; Vail (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Housing Available

Sick and Vacation Pay

401(k)

Medical Benefits

Hotel Room Discounts

Job summary

Highline Vail, a DoubleTree by Hilton, seeks a Guest Service Expert for full-time work in Vail, Colorado. The role focuses on delivering outstanding guest service, coordinating daily housekeeping tasks, and resolving guest requests to ensure satisfaction.

Ideal candidates are outgoing, energetic, and customer-oriented with hospitality experience. Housing may be available, and a comprehensive benefits package is offered to team members.

Qualifications

• Experience in Hospitality is a plus!

Responsibilities

• Self-inspect; provide open communication and assist in training new staff as well as counseling and providing performance feedback to ensure maximum efficiency.
• Clean daily assignments of guest rooms including making beds, bathrooms, dusting, vacuuming, and public areas; ensure compliance with health/sanitation standards and guest satisfaction.
• Report any engineering and housekeeping discrepancies in the rooms assigned daily.
• Must be available to clean rooms and cover shifts; comply with attendance rules and scheduled shifts.
• Assist in inventory supply as needed and manage supplies to control costs.
• Respond to guest requests and concerns to ensure guest satisfaction.
• Maintain Lost and Found records daily and answer inquiries to ensure controls.
• Assist in QA projects, including training and certifications for department.
• Comply with emergency procedures to protect hotel, guests, staff, and assets.
• Maintain a clean, professional appearance and proper uniform.

Skills

Customer service

Hospitality experience

Education

High School (Required)

Job description

Compensation

$20.00 per hour

$18.50 - $20.00 Per Hour

Why Join Us

Work your way- Flexible shifts

Perks and Benefits that matter

Sharing your love of your local surroundings with guests.

Housing Available

Surrounded by beautiful Colorado scenery and located only minutes away from Vail Mountain, the Highline Vail, a DoubleTree by Hilton, offers a unique and relaxing experience to our guests during their stay and an amazing environment for our associates to work in.

We are currently looking for an outgoing, energetic, and customer service oriented individual to fill the position of Guest Service Expert on a Full-Time basis.

Benefits

• Sick and Vacation Pay


• Paid Holidays


• 401(k)


• Medical Benefits


• Hotel Room Discounts

What will I be doing?

• Self-inspect; providing open communication, assist in training new staff as well as counseling and providing performance feedback to ensure maximum efficiency.


• Clean daily assignments of the guest rooms, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.


• Report any engineering and housekeeping discrepancies in the rooms assigned daily.


• Must be available to clean rooms and cover shifts as needed as well as comply with attendance rules and be available to work on scheduled shifts.


• Assist in inventory supply as needed, collect supplies/goods at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.


• Respond to guest requests, concerns and problems to ensure guest satisfaction.


• Fill our form for items into the Lost and Found daily and answer inquiries to maintain controls and ensure guest satisfaction.


• Assist in projects including but not limited to, deep cleaning, inspecting rooms for quality and ensuring proper documentation and other QA items are completed, such as training and certifications for department.


• Comply with emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.


• Maintain a clean and professional appearance at all times, including proper uniform.


• Perform any other job-related duties as assigned.

Note

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an \"at will\" associate.

Qualifications

Experience in Hospitality is a plus!

Behaviors

• Team Player: Works well as a member of a group (Preferred)


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)


• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred Goal Completion: Inspired to perform well by the completion of tasks


• Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility


• Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

• High School (Required)

Experience

• Preferred Experience in Hospitality is a plus!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.