Guest Service Agent

Legacy Ventures; Tucker (GA); On-site; USD 32,000 - 40,000; Full time

Job summary

Legacy Ventures in Tucker, GA is seeking a Guest Service Agent to deliver outstanding service from check-in to check-out. You will greet guests, handle registrations, process payments, manage reservations, and provide concierge support to ensure a memorable stay.

This role requires clear communication, a friendly demeanor, attention to detail, and the ability to coordinate with front desk operations and other hotel services.

Qualifications

• Excellent guest service and interpersonal skills.
• Strong communication and problem-solving abilities.
• Ability to manage cash handling and payments accurately.

Responsibilities

• Greet and register guests, assign rooms, and process payments.
• Handle reservations, incoming calls, messages, and guest inquiries.
• Provide local area information and assist with dining, transportation, and tour arrangements.
• Maintain accurate guest records and perform shift reports.
• Ensure all guest requests are addressed promptly and courteously.
• Promote hotel services to maximize revenue.
• Follow service standards, dress code, and safety procedures.
• Assist with front desk operations, including PBX and reservationist duties.
• Create a welcoming environment through professional communication and attention to detail.

Skills

Guest service

Communication

Cash handling

Reservations

Tools

PBX system

Reservation system

Job description

Overview

Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.

Responsibilities

• Greet and register guests, assign rooms, and process payments
• Handle reservations, incoming calls, messages, and guest inquiries
• Provide local area information and assist with dining, transportation, and tour arrangements
• Maintain accurate guest records and perform shift reports
• Ensure all guest requests are addressed promptly and courteously
• Promote hotel services using suggestive selling to maximize revenue
• Follow service standards, dress code, and safety procedures
• Assist with front desk operations, including PBX and reservationist duties as needed
• Create a welcoming environment through professional communication and attention to detail