Guest Service Agent

CoralTree Hospitality; Oregon (WI); On-site; USD 26,000 - 38,000; Full time

Job summary

CoralTree Hospitality is seeking a Guest Service Agent to warmly welcome guests, manage registration and departure processes, and coordinate with hotel departments to ensure a seamless stay.

The role requires delivering outstanding service, handling guest requests, and maintaining accurate records through hotel systems. A flexible schedule including evenings and weekends is expected.

Qualifications

• Experience at a hotel front desk or customer-facing role preferred.
• Knowledge of local area, services, attractions and events.
• Flexible schedule including evenings, weekends and holidays.
• Ability to enter information accurately in hotel systems.

Responsibilities

• Register and check out guests in a confident, professional manner.
• Handle PBX operations, mail and message service.
• Communicate with Reservations, Sales, Housekeeping, Bell Staff and Valet to coordinate guest services.

Skills

Front desk experience

Customer service

Communication

Local area knowledge

Education

High school diploma or GED

Job description

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Responsibilities

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Follow established key control policy.
• Ensure proper credit policies are followed.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Verify credit limit report.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.

Qualifications

• High school diploma or general education degree (GED) required.
• Previous experience in a Front Desk or customer-facing role is preferred.
• Knowledgeable of immediate area, services, attractions, and events.
• Flexible schedule, able to work evenings, weekends and holidays.
• Work well under pressure, dealing with many arrivals and departures within a short period of time.
• Familiar with hotel systems and operations, and the ability to enter in information accurately.
• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.