Guest Service Agent

Lively Beach Resort; Corpus Christi (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Lively Beach Resort in Corpus Christi, TX is seeking a Guest Service Agent to warmly welcome guests from check-in to check-out and ensure a memorable stay.

You will greet and register guests, handle reservations and payments, provide local area information, and assist with dining, transportation, and tours. The role emphasizes professional communication, accuracy, and a friendly, helpful demeanor to support resort service standards.

Responsibilities

• Greet and register guests, assign rooms, and process payments.
• Handle reservations, incoming calls, messages, and guest inquiries.
• Provide local area information and assist with dining, transportation, and tour arrangements.
• Maintain accurate guest records and perform shift reports.
• Ensure all guest requests are addressed promptly and courteously.
• Promote hotel services using suggestive selling to maximize revenue.
• Follow service standards, dress code, and safety procedures.
• Assist with front desk operations, including PBX and reservationist duties as needed.
• Create a welcoming environment through professional communication and attention to detail.

Job description

Summary: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.Key Responsibilities:Greet and register guests, assign rooms, and process paymentsHandle reservations, incoming calls, messages, and guest inquiriesProvide local area information and assist with dining, transportation, and tour arrangementsMaintain accurate guest records and perform shift reportsEnsure all guest requests are addressed promptly and courteouslyPromote hotel services using suggestive selling to maximize revenueFollow service standards, dress code, and safety proceduresAssist with front desk operations, including PBX and reservationist duties as neededCreate a welcoming environment through professional communication and attention to detail