Guest Service Agent

Hyatt Hotels; Sunnyvale (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Sunnyvale is seeking a Guest Service Agent who will greet and assist guests, ensuring their satisfaction and adhering to brand standards. The role offers potential advancement opportunities and requires strong customer service skills. Benefits include competitive wages, medical insurance, and opportunities for professional development.

Benefits

Medical, Dental, and Vision insurance

Paid Time Off

401(k) with company match

Daily Pay option

Free basic life insurance

Travel discounts

Commuter transit and parking benefits

Employee assistance and wellness programs

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems is preferred.

Responsibilities

• Greet, register, and serve guests in a friendly manner.
• Respond promptly to guest requests and resolve complaints.
• Perform bookkeeping activities and monitor guest satisfaction.

Skills

Customer Service

Communication

Education

High School diploma

Tools

PMS systems

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and serve guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Potential advancement to Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager.

Your Focus

1. Greet guests immediately and offer assistance with their needs.
2. Register guests and assign rooms.
3. Establish payment methods and verify credit.
4. Make and confirm reservations.
5. Compute bills, collect payments, and make change.
6. Transmit and receive messages via telephone or PMS system.
7. Respond promptly to guest requests.
8. Receive and resolve guest complaints, escalating when necessary.
9. Secure guests' valuables in safes or deposit boxes.
10. Perform bookkeeping activities such as balancing accounts and audits.
11. Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
12. Follow sustainability guidelines related to HHM’s EarthView program.
13. Practice safe work habits, wear protective equipment, and follow MSDS and OSHA standards.
14. Assist in the breakfast area or with luggage during peak times or staffing shortages.
15. Ensure overall guest satisfaction.
16. Perform additional duties as assigned by management.

Your Background and Skills

1. High School diploma or equivalent preferred.
2. Previous customer service experience or equivalent training required.
3. Knowledge of PMS systems is preferred.

HHM Hotels Benefits and Perks

1. Competitive wages for full-time and part-time roles.
2. Medical, Dental, and Vision insurance.
3. Paid Time Off.
4. 401(k) with company match.
5. Daily Pay option.
6. Free basic life insurance.
7. Access to TELUS Health for work-life resources.
8. Travel discounts.
9. Commuter transit and parking benefits.
10. Employee assistance and wellness programs.
11. Opportunities for professional development.
12. Referral bonus programs.

Work Environment and Conditions

1. Work schedule varies; may include holidays, weekends, and alternate shifts.
2. Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Beliefs

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, or any other protected group.

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