Guest Service Agent

Sonesta International Hotels; Irving (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading hotel brand is seeking a Guest Service Agent to provide excellent customer service and manage front desk operations. The role includes registering guests, processing transactions, and ensuring guest satisfaction. Ideal candidates will have strong communication skills and a high school diploma. Join a team that values service excellence and offers competitive benefits.

Benefits

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Vacation and Sick Days

Employee Discounts and Perks

Qualifications

• Previous hotel or retail customer service experience preferred.
• Ability to obtain ServSafe and TIPS certifications.

Responsibilities

• Deliver Sonesta Service standards in all guest interactions.
• Handle reservations, cancellations, and upselling to maximize revenue.
• Manage guest requests and special accommodations.

Skills

Communication

Mathematical Skills

Customer Service

Education

High School diploma

Tools

Microsoft Office

Opera systems

Job description

Join to apply for the Guest Service Agent role at Sonesta International Hotels

The Guest Services Agent (GSA) is responsible for delivering excellent guest service, supporting the Operations Manager, and managing front desk operations, including guest relations and technology systems. As the first point of contact, the GSA represents the hotel brand to all guests entering the hotel.

Key Responsibilities

• Deliver Sonesta Service standards in all guest interactions.
• Register guests, issue keys, and provide hotel information.
• Process transactions accurately and maintain security of guest information.
• Handle reservations, cancellations, and upselling to maximize revenue.
• Coordinate with other departments to ensure guest satisfaction.
• Manage guest requests and special accommodations.
• Operate guest safes and comply with health and safety laws.
• Perform additional duties as assigned.

Qualifications

• High School diploma or equivalent.
• Previous hotel or retail customer service experience preferred.
• Fluent in English; additional languages beneficial.
• Strong communication and mathematical skills.
• Experience with Microsoft Office and Opera systems preferred.
• Ability to obtain ServSafe and TIPS certifications.
• Valid driver’s license.
• Physical ability to stand, lift up to 50 pounds, and work mornings, evenings, weekends, and holidays.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Vacation and Sick Days
• Employee Discounts and Perks

Sonesta is an equal opportunity employer. Please complete a full application and attach your resume when applying.