Guest Service Agent

HHM Hospitality; Sunnyvale (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Guest Service Agent at a leading hospitality firm. This role offers the opportunity to greet and serve guests while ensuring their satisfaction in a welcoming environment. You'll handle check-ins, assist with reservations, and manage guest requests, all while adhering to sustainability practices. With potential advancement to supervisory roles, this position is perfect for those passionate about customer service in the hospitality industry. If you thrive in a fast-paced environment and enjoy making guests feel at home, this is the opportunity for you.

Qualifications

• Customer service experience or equivalent training required.
• Knowledge of PMS systems is a plus.

Responsibilities

• Greet, register, and serve guests in a friendly manner.
• Handle guest complaints and ensure overall satisfaction.
• Perform bookkeeping tasks and monitor guest satisfaction scores.

Skills

Customer Service Experience

Knowledge of PMS Systems

Education

High School Diploma or Equivalent

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and serve guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Potential advancement to Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager.

Your Focus

• Greet guests immediately and offer assistance.
• Register guests and assign rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and give change.
• Transmit and receive messages via telephone or PMS system.
• Respond promptly to guest requests.
• Handle guest complaints and escalate if necessary.
• Secure guest valuables in safes or deposit boxes.
• Perform bookkeeping tasks like balancing accounts and audits.
• Monitor guest satisfaction scores and work to improve them.
• Follow sustainability practices related to HHM’s EarthView program.
• Practice safe work habits and follow OSHA standards.
• Assist in the breakfast area or with luggage during peak times or staffing shortages.
• Ensure overall guest satisfaction.
• Perform additional duties as assigned by management.

Your Background and Skills

• High school diploma or equivalent preferred.
• Customer service experience or equivalent training required.
• Knowledge of PMS systems is a plus.

Work Environment and Conditions

• Work hours may vary, including holidays, weekends, and alternate shifts.
• Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, or other protected classes.

To explore other opportunities at this location, click here.