Guest Service Agent

Hyatt Hotels; Campbell (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hotel in Campbell is seeking a Guest Service Agent to provide exceptional service to guests. Responsibilities include greeting guests, managing reservations, and ensuring guest satisfaction. The role offers potential advancement opportunities and a supportive work environment.

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

401(k) Company Match

Daily Pay option

Travel discounts

Employee Assistance and Wellness programs

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems is preferred.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Address and resolve guest complaints.
• Perform bookkeeping tasks such as balancing accounts.

Skills

Customer Service

Communication

Education

High School diploma

Tools

PMS systems

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Potential advancement to Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager.

Your Focus

1. Immediately greet guests and offer assistance with their needs.
2. Register guests and assign rooms.
3. Establish payment methods and verify credit.
4. Make and confirm reservations.
5. Compute bills, collect payments, and give change.
6. Transmit and receive messages via telephone or PMS system.
7. Respond promptly to guest requests.
8. Address and resolve guest complaints, escalating when necessary.
9. Secure guests' valuables in hotel safes or deposit boxes.
10. Perform bookkeeping tasks such as balancing accounts and audits.
11. Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
12. Adhere to sustainability practices related to HHM’s EarthView program.
13. Follow safety protocols, wear protective equipment, and comply with MSDS and OSHA standards.
14. Assist in the breakfast area or with luggage during peak times or staffing shortages.
15. Ensure overall guest satisfaction.
16. Perform additional duties as assigned by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems is preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full-time and part-time roles.
• Medical, Dental, and Vision Insurance.
• Paid Time Off.
• 401(k) Company Match.
• Daily Pay option.
• Free Basic Life Insurance.
• Access to TELUS Health for work-life resources.
• Travel discounts.
• Commuter transit and parking benefits.
• Employee Assistance and Wellness programs.
• Opportunities for professional development.
• Referral bonus program.

Work Environment and Conditions

• Work hours vary; may include holidays, weekends, and alternate shifts.
• Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is an equal opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship, or any other protected status.

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