Guest Service Agent

Commonwealth Hotels; Canton (TX); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hotel as a Guest Service Agent, where you will enhance your communication and problem-solving skills while providing exceptional service to guests. Enjoy competitive wages, comprehensive benefits, and opportunities for professional growth in a supportive environment. Located near major attractions, this role is perfect for those looking to make a difference in hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

SAME DAY PAY

Flexible Spending Accounts

Vacation

Personal Days

Holiday Pay

Employee Assistance Program

Qualifications

• Experience in customer-facing roles preferred.
• Availability to work weekends and holidays with flexibility.

Responsibilities

• Assist guests with check-in and check-out processes efficiently.
• Manage reservations and cancellations accurately.
• Respond to guest inquiries, complaints, and requests professionally.

Skills

Communication

Interpersonal Skills

Problem Solving

Education

High School Diploma

Tools

Reservation Software

Property Management System

Job description

Join us to apply for the Guest Service Agent role at Commonwealth Hotels.

We are hiring for the position of Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent at the Fairfield Inn and Suites Canton South.

About Us

Working at the Fairfield Inn and Suites Canton offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Our associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. Recognized as the #1 Hotel on TripAdvisor and a 2023 Marriott Gold Circle Award Winner, our hotel provides a quiet work environment just outside Canton, near attractions like the Pro Football Hall of Fame, and major employers such as Timken and Marathon.

Why This Role?

This position offers a rewarding opportunity to deliver exceptional service to a diverse range of guests, from business travelers to families, enhancing your communication and problem-solving skills in a prime location near the airport.

What’s In It for You?

• Comprehensive Benefits: Medical, Dental, Vision
• Financial Perks: 401(k), SAME DAY PAY, flexible spending accounts
• Time Off: Vacation, Personal Days, Holiday pay
• Exclusive Discounts: Hotel, food, beverage
• Professional Growth: Online courses, Commonwealth University
• Additional Support: Employee Assistance Program, leave options

Key Responsibilities

• Assist guests with check-in and check-out processes efficiently.
• Manage reservations and cancellations accurately.
• Respond to guest inquiries, complaints, and requests professionally.
• Handle payments and ensure accuracy.
• Coordinate with hotel departments to meet guest needs.
• Provide information about hotel services and local attractions.
• Resolve guest concerns effectively, escalating issues when necessary.
• Maintain organized records in the property management system.
• Promote hotel amenities and upsell services.
• Follow safety protocols to ensure security.

Qualifications

• Experience in customer-facing roles preferred.
• Strong communication and interpersonal skills.
• Familiarity with reservation and PMS software.
• Ability to handle multiple tasks and resolve conflicts calmly.
• High school diploma or equivalent.
• Availability to work weekends and holidays with flexibility.

Applicants should be flexible to work weekends & holidays.

Why Choose Commonwealth Hotels?

Founded in 1986, we are committed to exceptional guest and associate satisfaction, fostering a culture of excellence and diversity.

Explore Our Hotel

Visit our website

We are an Equal Opportunity Employer, valuing diversity and merit in our hiring decisions.

Join us and shape the future of hospitality in Canton, Ohio! Apply today!