Front Desk/Guest Service Agent

Sleep Inn & Suites Lancaster; Lancaster (Lancaster County); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel is seeking a qualified front desk agent to provide exceptional customer service and manage guest interactions. The role requires strong interpersonal skills, experience in customer service, and proficiency with Property Management Software. Benefits include 401(k) eligibility, paid time off, and travel discounts.

Benefits

401(k) eligibility after 6 months

Paid Time Off – Sick & Vacation

Holiday Pay

Growth and development opportunities

Travel discounts available

Medical, dental, and vision insurance

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.

Responsibilities

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Process and collect payments, accurately adhering to all cashier procedures.

Skills

Interpersonal skills

Administrative skills

Decision-making

Customer service

Tools

Property Management Software (PMS)

Job description

We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.

Applicant must have strong interpersonal and administrative skills.

Key Requirements/ Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.

Responsibilities:

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Benefits such as:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.