Front Desk Guest Services Agent

Comfort Inn of Utica; Utica (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance (Blue Cross)

Dental insurance (Delta Dental)

401K retirement savings

Paid time off

Hotel travel discounts

Employee incentive programs

Job summary

A local hotel in Utica, MI, is seeking a friendly and service-oriented Guest Services/Hotel Front Desk Agent to join their winning team. This role involves checking in guests, handling transactions, and ensuring guest satisfaction through excellent problem-solving and communication skills. Candidates should possess a high school diploma and be available to work flexible hours. Benefits include medical coverage, 401K, vacation, and hotel travel discounts. This is a great opportunity for those with a passion for hospitality.

Qualifications

• Must speak, read, write and understand English.
• Requires good verbal and written communication skills.
• Flexible schedule availability is required.
• Previous cash-handling experience is preferred.
• Ability to stand and walk for extended periods.
• Organizational skills with strong follow-through and problem-solving.
• Ability to stand and walk for extended periods and lift up to 20 pounds.
• High school diploma or equivalent required; hospitality experience a plus.

Responsibilities

• Check-in guests and ensure payment methods are correctly processed.
• Communicate special needs and requests to all departments.
• Maintain and promote hotel amenities and special programs.
• Handle transactions and manage house bank per hotel policies.
• Solicit guest feedback and assist with reservations via phone.
• Handle guest inquiries by phone and assist with reservations and directions.

Skills

Customer service orientation

Communication skills

Mathematical proficiency

Problem-solving skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Comfort Inn located in Utica, MI seeks a positive, service-oriented, energetic and self-motivated Guest Services/Hotel Front Desk Agent to join our award winning team on a full-time or part-time basis. The Guest Services/Hotel Front Desk Agent will report to the Assistant Manager and will work closely with the Front Office team as well as other departments of the hotel. The successful candidate will have a friendly, welcoming attitude, be a team player, be efficient and an excellent problem solver.

Providing our guests with a memorable experience and anticipating our guest's needs to achieve the best possible service in the most caring and courteous manner.

Responsibilities

• Checking-in our guests, ensuring proper methods of payment are received, special requests are noted/fulfilled and accurate information is established.
• Communicate with all departments regarding in-house VIP’s and any special needs.
• Thoroughly complete all guest transactions.
• Maintain an up to date working knowledge of all hotel amenities as well as any special events. Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
• Interact with the team in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and Hotel policies.
• Maintain the house bank and handle all credit and currency transactions according to Hotel policies and procedures.
• Communicate all pertinent information to Department Managers and Supervisors.
• Follow set procedures on posting, charges, cash handling, deposits, and refunds.
• Solicit guest feedback via appropriate review sites.
• Answer the telephone in a professional manner and assist guests with any reservations, questions, directions to the property etc.

Job Requirements

• Must be able to speak, read, write and understand the primary language, (English) used in the workplace.
• Requires good communication skills, both verbal and written.
• Proficient skills in mathematics for basic computations and knowledge of Microsoft Office programs.
• Must be available to work a flexible schedule; mornings, afternoons, weekends and some holidays.
• Previous cash-handling experience preferred.
• Organizational skills including follow-through, problem-solving, and communication.
• Ability to stand and walk for extended periods of time.
• Must be able to lift up to 20 pounds occasionally.
• High school or equivalent education required.
• Previous Hospitality / Hotel Experience a Plus.

Benefits

Benefit Packages include Medical (Blue Cross), Delta Dental, 401K Retirement Savings, Vacation & Sick Pay (Paid Time Off), Hotel Travel Discounts, Employee Incentive Programs.

Salary

• Commiserate with experience.

EQUAL OPPORTUNITY EMPLOYER.