Guest Service Agent

Homewood Suites By Hilton Jackson; Jackson (WY); On-site; USD 28,000 - 36,000; Full time

Job summary

Homewood Suites By Hilton Jackson is seeking a personable Guest Service Agent to welcome guests, handle check-in and check-out, and assist with inquiries at the front desk. You will operate the telephone system, coordinate with housekeeping, and ensure smooth room status communication.

The role emphasizes courteous service, accurate payments, and adherence to cash-handling procedures, with weekend and holiday availability and opportunities to contribute to a positive guest experience in a busy

Qualifications

• Ability to deliver exceptional guest service consistently.
• Strong verbal communication and active listening skills.
• Ability to use various computer applications.
• Availability on weekends/holidays, possible overtime, alternating shifts.
• Previous guest service experience preferred but not required.

Responsibilities

• Assist guests with check-in/check-out or general inquiries.
• Operate the telephone system for internal/external calls.
• Complete reports regarding reservations, cancellations, occupancy, and payments.
• Verify payments including cash and credit card authorizations.
• Coordinate with housekeeping on room status and resolve discrepancies.
• Handle guest complaints using the Guest Service Recovery method.
• Complete end-of-shift reports and deposits per cash-handling procedures.
• Report safety/security concerns.
• Maintain an organized and clean work area.
• Perform other duties as needed or directed.

Skills

Exceptional guest service

Verbal communication

Active listening

Computer applications

Weekend/holiday availability

Job description

Guest Service Agent

Provide exceptional guest service to hotel guests in a professional and genuinely friendly manner.

Key Responsibilities

• Assist guests with check-in/check-out or general inquiries.

• Operate the telephone system for internal/external calls.

• Complete reports regarding reservations, cancellations, occupancy, and payments.

• Verify payments including cash and credit card authorizations.

• Coordinate with housekeeping on room status and resolve discrepancies.

• Handle guest complaints using the Guest Service Recovery method.

• Complete endofshift reports and deposits per cash-handling procedures.

• Report safety/security concerns.

• Maintain an organized and clean work area.

• Perform other duties as needed or directed.

Qualifications

• Ability to deliver exceptional guest service consistently.

• Strong verbal communication and active listening skills.

• Ability to use various computer applications.

• Availability on weekends/holidays, possible overtime, alternating shifts.

• Previous guest service experience preferred but not required.

Benefits

• Medical
• Dental
• Vision
• Company Paid Life & Disability
• Voluntary Life Products
• PTO/Sick

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to creating an inclusive environment for all employees.