Guest Service Agent

Waterford Group Llc; Waltham (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel group is seeking a Guest Service Agent who will be the first point of contact for guests. The role requires excellent customer service skills, multitasking abilities, and a positive attitude. Full-time and part-time positions are available with flexible hours. Benefits include health insurance, paid time off, and various additional perks.

Benefits

Health Insurance

Paid Time Off

401k Plan

Hotel Discounts

Pet Insurance

Shoe Subsidy

Qualifications

• Keen eye for detail and great customer service skills.
• Pleasant and friendly demeanor.
• Ability to work with little supervision.

Responsibilities

• Greeting and thanking guests in a friendly manner.
• Checking in and checking out guests.
• Communicating with guests to ensure their needs are met.

Skills

Customer Service

Time Management

Attention to Detail

Job description

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Guest Service AgentOverview:

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay. The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can-do “attitude is a must for front desk agent.

Hours: 3pm - 11pm, must have weekend availability

Full Time or Part Time hours available. Full Time benefits are offered when averaging 30 hours per week or more.

Responsibilitiesinclude:

• Greeting & Thanking guests in a sincere and friendly manner

• Checking in and checking out guests.

• Assigning rooms & taking care of administrative duties

• Answering phone

• Posting charges to appropriate accounts

• Performing duties on a daily checklist

• Passing information within departments to ensure guest satisfaction.

• Communicating with guests and ensuring their needs are met.

Job Requirements:

If you are interested in kickstarting your career in the hotel industry andhavethe followingskills,we would love to speak with you:

• Akeen eye for detail, time management and great customer service skills.

• Pleasant andfriendlydemeanor.

• Able to work as a team andindependently.

• Flexible working hours.

• Ability to work with little or no supervision while meeting high-performance standards.

• Physical mobility and stamina.

• Must be able to pass a background check

• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

HealthInsurance is availableon thefirst of the month after hire!

We value the health and wellness of you and your family.Full time associatescanenroll in medical, dental and vision coverageand part-time associates averaging 17.5 hours a weekcanenroll indental and vision coverage.Everyone’s needs aredifferent and there is something for everyonewithnumeroussupplementalinsurances tochoose from.

We know that life gets in theway,andYOUdeserveto recharge.

Full-time associates receive paid time off within the first 90 days of employment. Wealsooffer paid holidays for eligible associates. If youstick with usforfive years or more,enjoypaid days off foryourBirthday and Employment Anniversarydate!

EXCITINGEXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401kPlan-Nobody wants to work forever, start planning for your future now.

HotelDiscounts-It’s one of the biggest industry perks.

Shoes for Crews-All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Waterford Hotel Group