Guest Service Agent

Schulte Hospitality Group; Leominster (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality group as a Guest Service Agent, where you will provide exceptional service to guests, manage reservations, and ensure a pleasant experience. Enjoy a flexible work environment with various benefits, including DailyPay and career growth opportunities.

Benefits

Paid Time Off

Growth Opportunities

Hotel Discounts

401K

Health/Dental/Vision Insurance

Disability coverage

Flexible Spending Accounts

HSA

Pet Insurance

Tuition Benefits

Qualifications

• High school diploma or GED or equivalent experience.
• Effective verbal and written communication skills.

Responsibilities

• Greet and assist guests during arrival and departure.
• Process reservations and cancellations in a timely manner.
• Handle accounting system of money, receipts, and guest accounts.

Skills

Communication

Time Management

Customer Service

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Join to apply for the Guest Service Agent role at Schulte Hospitality Group

Work today, get paid today! Emerald Hospitality Associates believes you should be in control of your income, that's why we're proud to partner with DailyPay, giving you access to your money when and where you need it!

Emerald Hospitality Associates is seeking a dynamic, service-oriented Guest Service Agent to join our team! EHA is an organization whose success is rooted in our four core beliefs: Integrity, Engagement, Quality, and Community.

What's in it for you? When you join EHA you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. EHA provides a rewarding, fun, and flexible work environment, exciting perks, a robust benefit package, and an atmosphere designed to encourage and promote career growth within the company.

Our Company: Emerald Hospitality Associates is a hotel development and management company that prides itself on building long-term relationships with both people and organizations. We specialize in the hotel management and development of full-service and upscale focused-service hotels. Founded in 1999, our mission focuses on serving our guests, clients, and staff as a premier hospitality management and consulting firm, applying personal and corporate integrity to each task thereby providing effective, results-oriented, innovative service that generates true value and commitment to excellence.

Job Duties and Responsibilities

1. Overnight Shifts as Needed.
2. Greets and assists all guests during arrival and departure.
3. Provides courteous guest service by responding promptly and efficiently to inquiries, requests, and complaints.
4. Coordinates the delivery of guest services by other hotel departments and outside vendors.
5. Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax, or in person.
6. Maximizes room revenue and occupancy levels through suggestive selling techniques.
7. Handles the department's accounting system of money, receipts, guest accounts, and other forms of credit. Balances shift cash and accounts.
8. Operates the department's cash register.
9. Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
10. Performs clerical duties including handling incoming and outgoing mail, faxing, photocopying, and bookkeeping as needed.
11. Acts as manager on duty when the manager is not available.
12. Maintains information and communication sources such as room inventory, lost and found log, telephone information, logbook, and hotel directories; operates switchboard to handle customer inquiries, wake-up calls, and guest paging.
13. Maintains a clean, pleasant, and professional image to guests and associates.

Education and Experience

• High school diploma or GED; or equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Basic computer skills
• Effective verbal and written communication skills
• Ability to exceed guest and team member expectations
• Excellent time management skills

Perks and Benefits

Work Today, Get Paid Today with Daily Pay!

• Track your daily income with updates after every shift you work
• Transfer your earnings instantly or the next day
• Automatically save a portion of your paycheck

In addition to DailyPay, Emerald Hospitality Associates offers benefits including Paid Time Off, Growth Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Disability coverage, Flexible Spending Accounts, HSA, Pet Insurance, Tuition Benefits, EAP, and Marketplace Discounts at various retailers.

*Emerald Hospitality Group is an Equal Opportunity Employer.