Guest Service Agent

Peachtree Group Hospitality Management; Plainfield (IN); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality management company seeks a Guest Service Agent to ensure guest satisfaction through exceptional service. Responsibilities include processing check-ins, managing billing, and assisting guests. The role requires strong communication and customer service skills, with opportunities for growth in a supportive environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Customer service experience required.
• Excellent communication skills needed.

Responsibilities

• Process check-ins/outs and secure payments.
• Assist guests with reservations and requests.

Skills

Customer service

Communication

Multi-tasking

Professional demeanor

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. They must follow high standards of quality to ensure guest satisfaction, anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match. To support work-life balance, we offer Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is committed to notifying all applicants of their rights under federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.

Required Skills and Qualifications

• Customer service experience
• Excellent communication skills
• Ability to handle multiple tasks efficiently
• Friendly and professional demeanor

Preferred Qualifications

• Previous hospitality experience
• Experience with billing and reservations

Job Details

• Industry: Hospitality
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service