Full-Time Guest Service Agent - DoubleTree by Hilton Philadelphia Center City

Hilton Worldwide, Inc.; Philadelphia, Stonington (Philadelphia County, CT); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading global hospitality company as a Full-Time Guest Service Agent, where you will play a key role in creating exceptional experiences for guests. Your responsibilities will include welcoming guests, managing check-ins and check-outs, and providing information about hotel services and local attractions. This position offers the chance to work in a dynamic environment, where teamwork and a passion for hospitality are valued. If you thrive in a fast-paced setting and love helping others, this is the perfect opportunity to advance your career in the hospitality industry.

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Ability to handle guest complaints and resolve issues effectively.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out procedures and handle payments accurately.

Skills

Customer Service

Problem Solving

Communication

Up-selling Techniques

Education

High School Diploma

Job description

Job Description - Full-Time Guest Service Agent - DoubleTree by Hilton Philadelphia Center City (HOT0BLJ3)

Job Description

Full-Time Guest Service Agent - DoubleTree by Hilton Philadelphia Center City (HOT0BLJ3)

Work Location

DoubleTree Philadelphia, 237 S. Broad Street, Philadelphia, 19107-5686

A Guest Services Agent is responsible for greeting and registering guests, assisting with check-in and check-out processes, and ensuring guest satisfaction to uphold the hotel's service standards and profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details, selecting rooms, coding electronic keys, promoting hotel services, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring accurate billing, handling payments, processing credit/debit cards, converting foreign currency, making change, and processing gift certificates and cards.
• Maintaining thorough knowledge of hotel information such as room categories, rates, packages, promotions, and local area details to answer guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding promptly and courteously to guest inquiries and requests, resolving issues effectively.
• Handling guest complaints, conducting research, and negotiating solutions to ensure guest satisfaction.
• Receiving, relaying, and managing messages for guests.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who demonstrate our core Values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing consistently.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global hospitality leader offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to creating memorable experiences every day.