Guest Service Agent - Conrad Indianapolis

Hilton Worldwide, Inc.; Indianapolis (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a renowned luxury hotel as a Guest Service Agent in the heart of Indianapolis! This role offers a unique opportunity to enhance your career within a prestigious brand known for its exceptional guest experiences. As a key member of the Front Desk Team, you'll be responsible for welcoming guests, managing their check-in and check-out processes, and ensuring their stay is memorable. With a focus on teamwork and integrity, this position allows you to thrive in a dynamic environment while enjoying a range of benefits designed to support your personal and professional growth. Embrace the chance to be part of a legacy of hospitality excellence!

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education access

Mental Health Resources

Career growth and development

Recognition and rewards programs

Qualifications

• Strong customer service skills to ensure exceptional guest experiences.
• Ability to handle cash and process various forms of payment.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out and manage guest inquiries and complaints.

Skills

Customer Service

Communication Skills

Problem-Solving

Up-selling Techniques

Education

High School Diploma

Hospitality Management Degree

Job description

Job Description - Guest Service Agent - Conrad Indianapolis (HOT0BLOI)

Job Description

Guest Service Agent - Conrad Indianapolis (

Job Number:

HOT0BLOI )

Work Locations

Work Locations

: Conrad Indianapolis 50 W. Washington St IndIanapolis 46204

Conrad Indianapolisis looking for aGuest Service Agentto join theFront DeskTeam! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand.

As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23-story tower has 241 rooms, 15,000 square feet of banquet space, and 3 food and beverage outlets.This includes The Capital Grille, Tastings - Wine Bar & Bistro, and in-room dining.

·Shift:Various – must be available to weekdays, weekends, and holidays.

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• T eam Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.

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Job

Job

: Guest Services, Operations, and Front Office