Guest Service Agent (Temporary) - Millennium Hilton New York One UN Plaza

Hilton Global in; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a temporary Guest Service Agent to enhance their front office team. This role offers the chance to work in a prime location with stunning views of Manhattan and the East River. As a Guest Service Agent, you will be at the forefront of guest interactions, ensuring a welcoming experience while managing inquiries and resolving issues. Join a globally recognized brand that prioritizes team member wellbeing and career development, all while delivering exceptional service to guests in a dynamic environment.

Benefits

Medical insurance

Paid Time Off (PTO)

Go Hilton travel discount

Matching 401(k)

Employee stock purchase program

Debt-free education options

Career development opportunities

Recognition and rewards programs

Qualifications

• Prior experience as a hotel guest service agent in a similar-sized property.
• Full-time availability including nights, weekends, and holidays.

Responsibilities

• Greeting and registering guests, assisting with check-out.
• Providing hotel information and promoting hotel services.

Skills

Customer Service

Problem Solving

Communication

Adaptability

Education

High School Diploma

Hospitality Management Degree

Job description

Guest Service Agent (Temporary) - Millennium Hilton New York One UN Plaza (Finance)

The Millennium Hilton New York One UN Plaza is seeking a temporary Guest Service Agent to join our front office team. Our 439-room Midtown high-rise is the closest hotel to the United Nations and near Grand Central Station, Bryant Park, The Morgan Library, and Rockefeller Center. Enjoy unobstructed views of Manhattan and the East River skylines. Our historic Ambassador Grill and lobby are New York City Interior Landmarks.

The ideal candidate will have prior experience as a hotel guest service agent in a similar-sized property and be available full-time, including nights, weekends, and holidays.

Shift Pattern: Full availability, including nights, weekends, and holidays

Pay Range: $31.97 - $42.63/hour

Benefits of working for Hilton:

Hilton is recognized as the best hospitality workplace globally and #2 on Fortune's World's Best Workplaces. We support our Team Members' mental and physical wellbeing through innovative programs and benefits, including:

• Access to your pay when needed via DailyPay
• Medical insurance for you and your family
• Mental health resources
• Paid Time Off (PTO)
• Go Hilton travel discount
• Parental leave
• Matching 401(k)
• Employee stock purchase program at 15% discount
• Debt-free education options
• Career development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Benefits may vary based on property-specific terms and conditions.

What will I be doing?

As a Guest Services Agent, your responsibilities include greeting and registering guests, assisting with check-out, providing hotel information, promoting hotel services, responding to guest inquiries, resolving issues, and relaying messages.

What are we looking for?

We value traits aligned with Hilton's core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. Key attributes include quality, productivity, dependability, customer focus, and adaptability.

What is it like to work for Hilton?

Hilton Hotels & Resorts offers authentic experiences and is known for innovation and excellence. Join us to be part of a globally recognized brand that values its team members and provides exceptional service to guests.